📞 Product Support Policy

Last updated: December 30, 2025

🎯 What Is Included in Support?

When you purchase our source code, you receive 6 months of free technical support starting from the date of purchase.

Our support includes:

• Guidance on how to install and configure the product
• Answers to technical questions related to the original source code
• Explanations of features and basic usage
• Bug fixes for issues found in the original, unmodified code

⚠️ Important Notice:
Support is provided strictly in the form of instructions, explanations, and technical guidance only.

❌ What Is NOT Included in Support?

Please note that our support does NOT include:

• Installing the product on your behalf
• Deploying or setting up the code on your server or hosting
• Server configuration, hosting setup, or domain configuration
• Custom modifications, feature requests, or additional development
• Fixing issues caused by third-party services or modified code

We do NOT perform installation or setup services.
You are solely responsible for installing, configuring, and running the product in your own environment.

⏰ Support Duration

📅 Standard Support Period: 6 Months

Each purchase includes 6 months of technical support from the purchase date. Support extensions may be available after this period.

📋 How to Get Support

Support is provided exclusively through our ticket system. Please describe your issue clearly and include screenshots or error logs whenever possible to help us assist you efficiently.

💡 Important Notes

• Support is limited to guidance and troubleshooting only
• Basic technical knowledge is required to install and manage the product
• We do not access customer servers or perform remote installations

🤝 Our Commitment to You

We are committed to providing clear, professional guidance to help you understand and use our products successfully. Our team will assist you within the defined scope of support to ensure the best possible experience.

Have Questions?

If you have any questions about this support policy before purchasing, please contact us, and we will be happy to assist you.